Privacy Policy
Last updated: 30 August 2026
Battery Match Queensland respects your privacy and takes the handling of personal information seriously.
This policy explains what information we collect, why we collect it, how it may be used and shared, and how you can contact us about your information.
Information we collect
Depending on how you use our website or services, we may collect:
Your name, email address and telephone number
Your suburb, postcode and property details
Whether you own or rent the property
Information about your existing solar system, inverter and battery
Your electricity use and approximate electricity costs
Your battery goals, budget and purchasing timeframe
An electricity bill or other document you choose to upload
Information provided during phone calls, emails or form submissions
Website-use information collected through cookies and analytics tools
Installer-partner information, including business details, ABN, licences, service areas and contact details
You do not have to provide every piece of information we request. However, without enough information, we may not be able to assess your enquiry or identify a suitable installer.
Please remove account numbers or other information that is not relevant before uploading an electricity bill.
How we collect information
We generally collect information directly from you when you:
Complete a form on our website
Contact us by phone, email or social media
Upload an electricity bill or another document
Apply to become an installer partner
Speak with us about your battery requirements
We may also receive information from an installer partner where it relates to an introduction we have made, such as whether contact was established, a quote was provided or an installation proceeded.
Why we collect your information
We may use your information to:
Respond to your enquiry
Review your home-energy information
Ask follow-up questions
Help identify the matters you should discuss with an installer
Identify installer partners operating in your area
Make an installer introduction with your permission
Manage our installer-partner relationships
Follow up on the outcome of an introduction
Improve our website, forms, advertising and service
Maintain business and compliance records
Send information or marketing where you have agreed to receive it
Battery Match provides general information and installer introductions. We do not provide electrical, engineering or financial advice, and we do not make the final technical recommendation for your home.
Sharing information with installers
We will not send your personal information to an installer unless you have given us permission.
If you agree to an introduction, we may provide a selected installer with information relevant to your enquiry. This may include your contact details, location, existing solar information, electricity usage, battery goals, approximate budget, timeframe and any document you have agreed to share.
The installer will then be responsible for its own assessment, recommendations, quote, installation work and handling of your information.
Battery Match Queensland may receive a referral, marketing or introduction fee from an installer if an introduction is accepted or if you proceed with a purchase.
We do not sell personal-information lists or provide your details to unrelated businesses for their own marketing.
Other organisations that may receive information
We may use trusted service providers to operate the business, including:
Website hosting and form providers
Email and cloud-storage providers
Customer-management and spreadsheet systems
Website analytics and advertising platforms
Professional advisers, insurers and technology providers
These organisations may only receive information reasonably required to provide their service.
We may also disclose information where required by law, to protect our legal rights or to respond to suspected fraud, misuse or a safety concern.
Website analytics and cookies
Our website may use cookies and services such as Squarespace Analytics, Google Analytics or Meta Pixel.
These tools may collect information including your device type, browser, approximate location, pages visited, links clicked and how you arrived at the website. We use this information to understand website activity and measure advertising.
You can restrict cookies through your browser settings, although some website functions may not operate correctly.
Overseas processing
Some technology providers we use, including Squarespace, Google and Meta, may store or process information outside Australia, including in the United States and other countries where they operate.
Where required, we take reasonable steps to ensure personal information is handled appropriately.
Marketing communications
Submitting an enquiry does not automatically mean you have agreed to receive ongoing marketing.
We will send marketing emails or messages only where we have your consent or are otherwise permitted to do so. You can unsubscribe at any time by using the unsubscribe link, replying “unsubscribe” or contacting us.
Service messages about an enquiry you submitted are separate from marketing messages.
Storage and security
We take reasonable steps to protect personal information from loss, misuse, interference, unauthorised access, modification and disclosure.
Information may be stored in our email system, website account, cloud storage, customer records and business files.
No internet or storage system can be guaranteed to be completely secure. If a data breach occurs, we will investigate it and make any notifications required by Australian law.
We retain information only for as long as reasonably needed for the purposes described in this policy, our business records or legal obligations. Information that is no longer needed will be deleted or de-identified where reasonably practical.
Accessing or correcting your information
You can ask us to:
Confirm whether we hold information about you
Provide access to your information
Correct information that is inaccurate or out of date
Withdraw permission for a future installer introduction
Delete information where we are not legally or reasonably required to retain it
We may need to confirm your identity before completing a request.
Withdrawing consent does not reverse a disclosure that has already been made with your permission. If your information has already been sent to an installer, you may also need to contact that installer directly.
Privacy complaints
If you have a question or complaint about how we have handled your information, please contact us using the details below.
We will review the issue and aim to respond within 30 days.
If you are not satisfied with our response and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner.
Changes to this policy
We may update this policy when our services, technology or legal obligations change. The latest version will be published on this page with the updated date.
Contact us
Battery Match Queensland
Email: adam@batterymatchqld.com.au
Website: www.batterymatchqld.com.au
Service area: Australia